CNO Chief Nursing Officer MBA (Open Relocation) Healthcare Candidate Resume
Resume of Candidate 337014 a talented, results-oriented Director of Nursing with extensive experience in acute and managed healthcare. Demonstrated expertise in HCFA, JCAHO, Title 22, and state & federal regulations. ANA-Certified Nursing Administrator, BC. MBA with concentration in Finance as well as one year of law school studying contracts, torts, and business law. Strong business acumen with focus on process improvement, CQI, & TQM. Outstanding leadership, communication, training, and coaching/mentoring skills. Recognized for patient focus and commitment to quality care and participative management systems.
Experience
Private Company, Columbus, OH/Houston, TX 2002 – Present
(Group developing an online library of the products of the Lionel Corporation.)
Administrative Partner
Responsibilities include coordination of data collection and analysis group, programmers and website developers working to create an online database of the approximately 10,000 products and their variants from the record archives of the Lionel Corporation. Assisting in designing and deploying the library as well as participating in system analysis, hardware seletion and strategic planning.
- Coordinating a team from three states: Ohio, Texas and Florida.
- Conducting analysis of costs and various methods of attracting continuing funding and revenue.
- Participating in discussions of data collection techniques, visitor search methodology.
World Famous Texas Medical Center Hospital, Houston, TX
2003 – 2006 (Heart unit of 200 beds, part of 1000-bed hospital at Texas Medical Center).
Director of Nursing, Intermediate Medical Unit
Led team of 65, including Clinical Nurse Specialist, CHF Educator, & Nurse Manager, providing services to a 34-bed unit focused on shared governance. Responsibilities included selection/development of department staff, strategic planning, quality program, & patient/employee satisfaction. Managed budget of $15.6M. Served on committees for education, patient care delivery, research, cardiac medical process improvement, and CHF. Reported to the Vice President of the Heart Center.
- Served on team of eight conducting cost analysis and revitalizing project plan to design new six-bed Advanced Heart Failure Unit, successfully operationalizing unit in 2006 after delay of ten years.
- Multiple awards for highest patient satisfaction scores in hospital (averaged 97% over 3 years).
- Developed/trained unit mentors to be resources for the staff and regularly communicated required organizational competencies & goal achievements, resulting in recertification to Magnet status.
- Co-chaired Heart Center Education Taskforce and developed/disseminated comprehensive, first-of-its-kind booklet, ‘Heart Matters’, increasing patient knowledge of heart disease prevention.
Major Medical Center, Santa Maria, CA 2001 – 2003 (Community hospital with 120 beds.).
Nurse Manager, Telemetry/Intermediate Care Team/Critical Care Unit/Admitting Unit
Directed day-to-day operations of 36-bed cardio unit. Managed four Assistant Nurse Managers and hiring/development of staff of >60. Oversaw quality assurance & regulatory requirements. Served on critical care, pharmacy, directors, cardiology, & nursing quality standards committees. Responsible for post-cath, PTCA, open heart, and pacemaker patients in CCU. Reported to Vice President, Patient Services.
- Created/designed/implemented new, streamlined Admitting Unit, creating one-on-one nursing care for incoming patients, enabling labs to be drawn quickly, & collecting/inputting patient information in the database more efficiently.
- This effort resulted in: Reduced paperwork & processing time by 50% [down from 3 hours to 90 minutes
- Patient satisfaction scores that improved by 30%;
- Decreased lab errors and delays by 23%;
- Expanded capacity by four additional beds.
KAISER PERMANENTE, W. Los Angeles, CA 1998 – 1999 (Multi-discipline outpatient health clinic servicing ~200 patients/day in 500-bed hospital).
Department Administrator
Managed daily operations of outpatient Family Practice, after-hours Adult Urgent Care, and Pediatrics departments. Directed two Assistant Department Administrators, department secretary, and nursing staff of >40. Handled performance reviews, promotions, rewards, & disciplinary action for union-represented staff. Oversaw purchasing. Served as primary contact between departments and HR, Chief of Services, & the Hospital. Reported to both the Chief of Medical Services and the Vice President. · Designed computer-based patient flow tracking module to monitor patient activity, decreasing wait times by ~ 50%. · Organized/managed community flu inoculations, vaccinating >1.5K local area residents/year.
MED PARTNERS/FRIENDLY HILLS, Los Angeles, CA 1996 –1998 (HMO serving ~50K patients).
Medical Center Manager, 1997-1998 Promoted to manage two facilities (Los Alamitos and Cypress), specializing in OB/GYN, Internal Medicine, ENT, Oncology, Pediatrics, & Day Surgery. Managed a combined staff of ~100, including physicians & back-office staff. Oversaw entire operation, including quality control, HCFA inspections, capital expenditures, renovations, & compliance with state & health industry regulations. Reported to District Manager.
Clinical Manager, 1996-1997 Directed clinical operations for unionized Physician Practice Management unit in Long Beach, CA. Supervised staff of 30, including Nursing, Urgent Care, Optometry, & Radiology departments. Collaborated with facility Medical Director & Ambulatory Care Director in interfacing with physicians on overall operations. Handled all aspects of staffing.
HOMECARE of SOUTHERN ARIZONA, Green Valley, AZ 1994 – 1995 (Satellite facility of Tucson Medical Hospital serving population of 40K, providing home health care. Liaison to La Posada, a nationally accredited, not-for-profit, continuing- care retirement community).
Director, Private Home Care Services
Managed staff of 20 in Green Valley & Nogales facilities. Set up service agreements. Arranged staffing for patients requiring private nursing services. Served as liaison with nursing homes, hospitals, independent/assisted/tertiary care facilities on private & Medicare referrals. Ensured compliance with State Department of Corporations regulations. Reported to Director, Medicare/Medicaid Division.
Education
MBA, Finance, Pepperdine University, Malibu, CA, Completed ~30 credits toward JD, Western State University College of Law, Fullerton, CA, BSN, Capital University, Columbus, OH,
Prior Related Experience
Director, Medical Surgical Unit, Edward White Hospital Adjunct Professor, Holy Names College [taught courses in Nursing/Research/Statistics/Epidemiology]
Professional Affiliations/Awards
Member, Sigma Theta Tau, Nursing Honorary Society “Who’s Who in American Nursing”
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“Despite a softening economy, the demand for physician executives has never been greater. We are not seeing a slowdown in the market place. In fact, Intelli-Source is currently conducting over 100 nation-wide searches for various Physician specialties. We have seen first handed that Healthcare facilities are in constant need of additional Physicians, Mid-level Practitioners, and Nurse support staff to accommodate for the growth in major metropolitan and rural areas,” said Intelli-Source Healthcare Search Group, Physician Strategies Specialist.
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